Terms of Service

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Terms of ServiceLast Updated: August 12, 2025These Terms of Use are governed by Dutch law and comply with European Union regulations.

1. Agreement to Terms

By using Jamr, you enter into a legally binding agreement.

1.1 Acceptance of TermsBy accessing, downloading, installing, or using the Jamr mobile application ("App"), you enter into a legally binding agreement with Jamr, a company incorporated under Dutch law with registration number 92428932 and address at Beren 45, Netherlands ("Jamr," "we," "us," or "our").

1.2 Capacity to ContractYou represent that you have the legal capacity to enter into these Terms. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

1.3 Ongoing AgreementYour continued use of the App constitutes ongoing agreement to these Terms, as they may be modified from time to time.

2. About Jamr

What we do and the services we provide.

Jamr is a social platform that helps users discover music events, concerts, and festivals while building communities around shared musical interests. Our services include:

• Event Discovery: Search and browse music events, concerts, and festivals• Social Networking: Connect with friends, share experiences, and build music communities• Experience Sharing: Post photos, videos, and reviews of music events• Personalized Recommendations: Tailored event suggestions based on your preferences• Artist and Venue Following: Stay updated on your favorite artists and venues• Ticket Information: Links and information about event ticketing (we do not sell tickets directly)

3. Eligibility and Age Requirements

Who can use Jamr.

• Netherlands and EU: 16 years old (in compliance with Dutch GDPR implementation)• Other jurisdictions: Age of digital consent as required by local law• Parental Consent: Users under 16 in the Netherlands require verifiable parental consent

4. User Accounts and Security

Creating and maintaining your account.

4.1 Account CreationYou may create an account using:

• Apple Sign-In: Secure authentication through your Apple ID• Google Sign-In: Authentication through your Google account

4.2 Account Information AccuracyYou agree to:

• Provide accurate, current, and complete information• Maintain and update your information as necessary• Not impersonate any person or entity• Not create false identities or misleading profiles

5. Community Guidelines

Our community is built on mutual respect and shared passion for music.

All users must:

• Respect Others: Treat all community members with dignity and respect• Be Authentic: Use your real identity and provide genuine experiences• Stay On-Topic: Keep content relevant to music, events, and community building• Follow Laws: Comply with all applicable local, national, and international laws

6. User-Generated Content

Your content ownership and licensing.

6.1 Content Ownership and LicensingYou retain ownership of all content you post to Jamr. By posting content, you grant Jamr a non-exclusive, royalty-free, worldwide license to use, display, reproduce, modify, and distribute your content in connection with our services.

6.2 Content StandardsAcceptable Content: Event photos, concert reviews, music recommendations, artist discussions, venue information, and other music-related content that adds value to our community.

7. Content Moderation

How we maintain community standards.

7.1 Moderation ApproachWe use a combination of:

• Community reporting and flagging• Automated detection systems• Human review for complex cases• Proactive monitoring of public content

7.2 Enforcement ActionsDepending on the severity and frequency of violations, we may:

• Issue warnings and educational guidance• Temporarily restrict certain features• Suspend account for specified periods• Permanently ban accounts for serious violations

8. Premium Services and Payments

Information about paid features.

8.1 Premium FeaturesPremium subscriptions may include:

• Advanced event filtering and search capabilities• Priority customer support• Enhanced profile customization• Early access to new features

8.2 Payment ProcessingPayments are processed securely through Stripe, complying with PCI DSS standards and EU payment regulations.

9. Consumer Rights (Dutch/EU)

Your rights as a consumer under Dutch and EU law.

9.1 Right of Withdrawal14-Day Withdrawal Period: Dutch and EU consumers have the right to withdraw from premium service purchases within 14 days without giving reason.

9.2 Consumer Complaint ProcessInternal Complaints:

1. Contact customer support at support@jamr.live2. We'll acknowledge your complaint within 3 business days3. Full response provided within 30 days4. Escalation to management if needed

External Dispute Resolution:

• Netherlands Consumer Authority: ACM (autoriteitconsument.nl)• European Consumer Centre: ECC-Net for cross-border disputes• Alternative Dispute Resolution: Through certified ADR entities• Court Proceedings: Dutch courts have jurisdiction for consumer disputes

10. Disclaimers and Liability

Important legal limitations.

10.1 Service DisclaimersJamr is provided "as is" and "as available." We make no warranties about:

• Continuous, uninterrupted service availability• Accuracy of event information from third-party sources• Third-party services are subject to their own terms• External links are provided for convenience only

10.2 Limitation of LiabilityTo the fullest extent permitted by Dutch law, Jamr's total liability to you for all claims is limited to:

• Paid Users: The amount you paid to Jamr in the 12 months preceding the claim• Free Users: €100 (one hundred euros)

11. Termination

Ending your relationship with Jamr.

11.1 Termination RightsEither party may terminate this agreement:

• You: By deleting your account at any time• We: For violations of these Terms or legal requirements

11.2 Effect of TerminationUpon termination:

• Your right to use the services immediately ceases• We may retain certain data as required by law or for legitimate business purposes• Data deletion follows our retention policies and GDPR requirements

12. Contact Information

How to reach us.

General Contact

Jamr Support TeamEmail: support@jamr.liveResponse Time: Within 24 hours for general inquiriesLanguages: English, Dutch, and other European languages

Business Information

Legal Name: JamrVAT Number: NL004955540B37Registered Address: Beren 45, NetherlandsBusiness Type: Sole Proprietorship

Regulatory Contacts

Dutch Data Protection Authority:Autoriteit Persoonsgegevens (AP)Website: autoriteitpersoonsgegevens.nlPhone: +31 (0)70 888 85 00

Dutch Consumer Authority:Autoriteit Consument & Markt (ACM)Website: acm.nl

By using Jamr, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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